BayamProductsManaged ServicesManaged Helpdesk
Managed helpdesk
Someone to call when an account is locked, Wi-Fi drops or a printer dies — without waiting for the next site visit. Named users get a path that is actually answered.
Helpdesk is the front door to the rest of the managed contract. Named users raise account, email, Wi-Fi, printer and access issues by WhatsApp, email or ticket. We resolve what we can remotely and dispatch when the problem is on site.
Hours are agreed in the contract — business hours or 24/7. The point is that the office is not the monitoring system, and one person with a shared password is not the IT department.
What we deliver
- Named-user helpdesk via WhatsApp, email or ticket
- Account, email, Wi-Fi, printer and access support
- Remote resolution and on-site dispatch
- Agreed hours or 24/7 coverage
- A record of what was raised and what was done
Best suited for
- Offices that currently ask whoever is nearest
- Sites with staff, guards and operations users
- Contracts that already include IT or networking
Frequently asked questions
What is included?
Named users get a WhatsApp, email or ticket path for account, email, Wi-Fi, printer and access issues, within the hours in the contract.
Can guards and operations staff use it?
Yes, if they are named on the contract. The helpdesk is for the people who actually need it, not only the office managers.
Ask about Managed Helpdesk
Send site photos, a floor plan or your current equipment details and we will come back with a scope and quotation.